Each license you can purchase on our website undergoes validation on the Microsoft server and is 100% activated. If you encounter problems with activation, send a screenshot of your PC with the key number, software version, and error message to our support chat or email indicated in the email with the key. We will respond to your request within 10-15 minutes during working hours and help resolve any issues with the purchased software.

Digital licenses are goods that are not subject to exchange or return if they do not satisfy the consumer for any reason. Returning an electronic license key that you purchased is impossible according to the resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994, No. 172. You can view the document “On the implementation of certain provisions of the Law of Ukraine “On Consumer Rights Protection” by following this link. https://zakon.rada.gov.ua/laws/show/172-94-п#Text .

It is not possible to return or exchange licenses issued to a legal or natural person, including personal and corporate personal licenses.